Support Rules

Hello there to all PixelDima users.Thanks for choosing our themes and using our support systems There are some rules for supporting system that help both customer and supporters to have a mutual rational procedure

 

Support includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new WordPress versions.
  • Item version updates

 

What We Can’t Help You With:

  • Product modifications and customization;
  • Hosting, server environment, or software.
  • Third-party plugins and any other things that are not related to our products directly.
  • We don’t provide support for sites with sexual content.

 

Our staff members cannot:

  • Provide their IP Addresses, under any circumstances.
  • Edit their host file to gain access to your installation. You will need to allow access without modifications.
  • Provide personal information, such as full names, locations, etc.
  • Schedule a specific time to offer support and use screen sharing applications.
  • Provide any guarantees when providing support.
  • Take responsibility in case any issues arise from trying to provide support.

 

Before asking questions

  • When you are about to asking your question , make sure you searched about the issue on our support forum and make sure at least you provide the website URL for us.
  • The only users that can ask for your website login information are “Adel Tahri”, “Ahmed Bensalah”.
    When you posting your website information ( even if it’s a URL of your website ) make your post private .